<aside> <img src="/icons/subtask_purple.svg" alt="/icons/subtask_purple.svg" width="40px" /> I am responsible for everything that does and does not happen in my team.

As a leader in my team, you are equally responsible for your team.

</aside>

Everything I do will be to achieve two things:

<aside> <img src="/icons/trophy_orange.svg" alt="/icons/trophy_orange.svg" width="40px" /> Results

Delivering value for our customers.

</aside>

<aside> <img src="/icons/groups_blue.svg" alt="/icons/groups_blue.svg" width="40px" /> Retention

Building and growing a world class team.

</aside>

Results

Results are why we are here (salary, promotion and so on are a consequence of achieving results).

Real results mean that we have solved a customer problem.

We will benchmark everything against delivering an objective or improving a metric. If an activity doesn't do either of these, we should question why we are doing it.

OKRs

<aside> <img src="/icons/chart-line_gray.svg" alt="/icons/chart-line_gray.svg" width="40px" /> OKRs are for growth and should solve customer problems

• Features are a consequence of this.
• Key results:
  • Help us achieve an objective and solve a customer problem.
  • Are time-based and measurable.
  • Are regularly reviewed and appraised. </aside>

KPIs

<aside> <img src="/icons/stethoscope_gray.svg" alt="/icons/stethoscope_gray.svg" width="40px" /> KPIs are for continuous improvement

• Tracked automatically.
• Show trends over time.
• Reviewed regularly.
• Help us respond to bad trends. </aside>

Choosing less (and saying no more often) helps us do more. Sometimes, going slower helps us go faster.

If we are not failing sometimes, we are not aiming high enough, experimenting enough, or innovating enough.

• There are always lessons to learn, no matter what the outcome is.
• The more we reflect on and refine how we work, the more successful we will become.

My definition of done

I believe done means that:

• Our customers can use the stuff we have built.
• We have some feedback.
• We have responded to the feedback.

Retention

People are everything. People achieve things and solve customer problems.

I'm here to help and support you, to set the context for what we're working on, and to advocate for you and the team with the rest of the company.